Verint: The Customer Engagement Company
The Customer Engagement Company™
Creating Sustainable Competitive Advantage
Your Competitive Advantage
Creating a seamless, personalized customer experience regardless of channel is the defining customer engagement opportunity for the world’s most well-known brands and for the brands who aspire to dethrone them.
With a modern engagement approach, each customer interaction can become an opportunity to gain a loyal advocate for your brand.
With Verint’s open, flexible solutions you can drive sustainable competitive advantage by leveraging automation through artificial intelligence and advanced analytics.
Beyond Customer Engagement
Great engagement with your customers should be the rule, not the exception. Let us show you how the brands you know and trust drive loyalty with their customers and extend their competitive edge with Verint.
- Simplify customer engagement
- Empower employees and customers
- Share real-time intelligence
Customer Success Video:
New York Life uses Verint to provide better business insights and create a positive customer service experience.
Do you have a senior executive in your organization dedicated to Customer Experience?
The Need Has Never Been Greater
Simplify Customer Engagement
Today's customer service issues can be complicated, but managing your solutions doesn't have to be.
The past decade has introduced a myriad of niche service applications that have collided with much older, homegrown applications, further complicating engagement.
"The marriage of new and old systems created an incomplete view of the customer, a disconnected experience and a tangled web of software."
By delivering integrated and open solutions, Verint can help you share intelligence across the organization, break down silos and accelerate decision making.
- Start Anywhere. Plug and play innovative components or entire suites to elevate your engagement approach.
- Deployment Flexibility. Modernize your ecosystem and protect legacy investments with cloud, on-premises or hybrid options.
Simplifying and modernizing your customer engagement infrastructure is key to being agile and responsive to the increasingly demanding expectations of your customers.
Customer Success Video:
Humana uses Verint to drive performance management, enhance customer engagement, and have a more positive impact on patients' lives.
Which of these are most important to your organization to simplify Customer Engagement
- An open, connected and integrated portfolio
- A “start anywhere approach”
- Investment protection now and in the future
- Deployment flexibility: cloud, on-premises or hybrid
- Solutions that are easier to own and expand
Empower Your Workforce
Engaged Teams Drive Results
Success Starts with the Employee
Providing a world-class customer experience requires an engaged team who confidently responds with the care, skill and speed your customers expect. It also requires empowering employees by automating manual work so they can focus on customers.
Many customer engagement transformation efforts fall short because employees are stymied by disjointed systems, inaccessible answers and an incomplete view of the customer.
Success first requires transforming the employee experience.
"70% of employees are not engaged or actively disengaged." Source: Gallup
Verint Optimizes Employee Engagement
- Flexibility. Enable employees to manage when, where and how they work.
- Transparency. Define how employees are measured and managed.
- Motivation. Improve employee performance through teamwork and competition.
- Mobility. Provide access to information for your employees anytime, anywhere.
- Empowerment. Make it easy for employees to find answers and help customers.
Customer Success Video
LV= uses Verint to elevate the employee experience.
Do your employees feel heard? Or just evaluated?
What if there was a way to understand what was happening on the 99 percent of contact center calls that you don’t have time to listen to? Today, critical insights into employee performance are lost in a massive archive of unheard conversations. Using artificial intelligence, Verint’s Automated Quality Management provides consistent, calibrated and automated scoring of up to 100 percent of calls.
Simplifying and modernizing your customer engagement infrastructure is key to being agile and responsive to the increasingly demanding expectations of your customers. Modernizing this process introduces new levels of objectivity and transparency for your employees. It shifts them from simply being evaluated to being heard.
Empower Your Customers
Building an Omnichannel Strategy
Are you able to collect, analyze and act on large amounts of customer interaction data across all of your channels?
Can your employees “multitask” across different channels and platforms to keep up with your customers?
Do you have a complete view of your customers’ preferences and histories?
Verint is helping leading brands answer “Yes” to these omnichannel challenges in a seamless, consistent fashion. Maintaining your competitive edge requires delivering the same experience through its self-service channels as you do through assisted service channels, so you can meet the expectations of today’s demanding customers.
Customer Success Video
Carenet uses Verint to deliver an omnichannel customer experience and put vital information at its agent's fingertips.
In the age of social media, your organization is constantly being graded by your customers. Those unfiltered reviews appear on Facebook, Twitter, Google, TripAdvisor and many other sites, shaping opinions of future buyers in real-time.
Driving the positive outcomes that result in five-star ratings and raving fans requires empowering customers with:
- Personalized and consistent experience across channels
- Self-service with the same quality as assisted-service
- Proactive engagement and communication
- Easy ways to provide feedback and be heard
"Engaged, empowered customers are more satisfied, more loyal and more likely buy."
Real-Time Shared Intelligence
Deeper Insights Across the Enterprise
Insight Across the Enterprise
CEOs recognize that customer engagement is the new competitive advantage. They are demanding to know how they are doing with every customer interaction, and where can they improve. Without a holistic view into the customer’s journey and comprehensive data and insights, they can’t answer these questions.
Intelligence needs are rapidly moving beyond measuring, monitoring and forecasting to understanding intent, predicting behavior and driving automation across the enterprise.
However, untangling the complexity of systems required to execute this vision is a major challenge for most organizations. Verint can help you modernize your ecosystem so you can:
- Address the rising tide of compliance changes and risk.
- Battle increasingly sophisticated fraud attempts.
- Support a progressively volatile buyer’s journey.
Customer Success Video
BMO Bank of Montreal leverages Verint to understand the DNA of the customer and associate experience.
Are you optimizing customer engagement or just measuring it?
By delivering integrated and open solutions, Verint solutions connect with your existing technology and data warehouses — both on-premises and cloud. Our next-generation capabilities enable you to make decisions in the moment and drive your competitive differentiation.